Chat with Wiki Integration

The Challenge

Support teams were overwhelmed with repetitive questions that were already answered in the company wiki. Employees preferred asking in chat rather than searching, causing bottlenecks.

The Solution

We built a smart chat bot integrated into Slack that acts as a first line of support, using semantic search to find answers directly from the internal wiki.

Key Features

• Semantic Search: Understands the intent of the question, not just keywords.
• Wiki Integration: Scans the internal wiki to provide instant answers with citations.
• Ticket Creation: Offers to create a support ticket automatically if the answer isn't found.

The Results

• Ticket Deflection: 30% of questions are now answered instantly by the bot.
• Higher Satisfaction: Employees get answers immediately without waiting for a human.
• Better Documentation: The wiki is constantly improved based on real user questions.

Technologies Used

To ensure scalability and security, we built this project using a modern tech stack:

• Frontend: Slack API for seamless integration
• Backend: Python and LangChain for logic
• AI Engine: OpenAI API for natural language understanding

Facing a similar challenge? Contact us to discuss your project